Overview of the Issue
CUBE may fail to authenticate your login credentials, even when the correct password is entered. This issue is often accompanied by additional symptoms, such as:
Receiving a "wrong password" error message.
The "Forgot password" link leading to a 404 error page.
Root Cause
The primary cause of this issue is outdated plugin versions that are incompatible with our newest authentication server. When the plugin is not updated to the latest version, it cannot communicate properly with the server, leading to login or activation failures.
Solution
To resolve this issue, follow these steps:
Update CUBE: Ensure that the plugin is updated to the latest version. For CUBE, use v1.6.2 or later. Visit your downloads page here to download and install the most recent update.
Reattempt Login or Activation: After updating CUBE, try logging in or activating it again using your credentials.